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I then get an email in May saying I would be charged 14 per month. Ive requested an email back and a call and have been told a customer representative will be in touch. Not a problem there are always teething problems. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Good luck TruGym you are going to need it! Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! This happened on several occasions making me again not really want to use the pool and steam room. Huddersfield gym- horrible service, old gym equipment. TWO WEEKS go by and nothing. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. DISGUSTING!! I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. | Read 261-266 Reviews out of 266 Friendly staff always happy to help. Most staff are very polite. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. trugym customer service - americanuzbekistan.org Pay for a trustworthy gym that obeys the law so you get the proper financial protections. The branch (Chatham) don't even answer my emails now! woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. i, Be vigilant about their policies. How many stars would you give TruGym? Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. The evening staff are very welcoming and friendlly. Anyone can write a Trustpilot review. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. Be friendly. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 I was asked if Id like to suspend or cancel my membership. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. If you like swimming, prepare to be hugely disappointed! Awful!!! Would definitely recommend to a friend especially with the ladies only facility. Very shocking, and it looks like I'm one of many many cases. This hasn't happened and all attempts to contact them regarding this is being ignored. TruGym is filled with good equipment and friendly staff. We also ensure all reviews are published without moderation. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). How many stars would you give TruGym? Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Good luck getting them to answer the phone. BUILD A PERFECT RESUME. The day before, my payment had been taken. Friendly staff. Moreover i received several very abusive emails from them in the days following. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. we were never told about it and there are no signs of cctv anywhere to warn us. I email head office never got a reply. Companies can ask for reviews via automatic invitations. I paid for a year membership and at that point had several months left. Fuming to be honest. Lovely gym with great facilities! The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Fuming to be honest. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. beyond me , they have sullied their name. why would you not notify any body ? Staff are mostly friendly and it's well worth a visit. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Anyone can write a Trustpilot review. This gym offers friendly staff with excellent personal trainers. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! Submit an enquiry or refer a friend to truGym today! Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. Worst customer service ever have not had one reply to my messages or calls!! It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Find out how we combat fake reviews. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. I use both the free weights, machines and also classes. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. Join the 248 people who've already contributed. Absolute disgrace of a place rude obese staff. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. Informed them that I was moving house and therefore cancelling my membership. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. God forbid you request to leave is apparently impossible! All rights reserved. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . The Gym is crowded all the time. So unprofessional. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. Do you agree with TruGym's TrustScore? Its hard to believe this is actually a trading company (for now!). Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. Find out how we combat fake reviews. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. Even a reminder email could have helped, Never join this gym, Its not good. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Not sit there and eat cakes.Ridicules customer service overall. We'll then contact Harlands on your behalf to get this resolved. If you want a real Les Mills class, or any customer service, go to another gym! Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. I bought a membership 4 years ago. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. Your experience matters. We also ensure all reviews are published without moderation. From my experience and many others on the web they dont respond. And update your website!!!! You can never get a response from customer service. How many stars would you give TruGym? The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. Poor customer service and conflicting information provided by staff! Completely recommend this gym for any women that are looking for a great gym for good value for money. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Joke of a place. I also send two emails through to them and I never even received an acknowledgement let along a response. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. I have been trying to contact them for a refund for months and have been completely ignored. HiPlease accept our sincere apologies for the negative experience you've had with truGym. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. Would definitely give more stars if I could! Any attempt to contact head office is ignored. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. It goes against our guidelines to offer incentives for reviews. | Read 241-245 Reviews out of 245 There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. 0 star! Don't join this gym. I think the gym is great but some of the free weight equipment is getting a little tatty and old. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. This gym offers friendly staff with excellent personal trainers. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. The money left my account and from that date I have never heard anything from them. 4/ Told on joining in November I could freeze my membership free of charge for the summer. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! Totally disgusted with the service offered with no thought or effort of building a customer relationship. Went there this afternoon and there was signing stating the gym was forced to close. Join the 269 people who've already contributed. Weights are all over the place. I have been trying to contact them for a refund for months and have been completely ignored. The staff and instructors are lovely and always happy to help. Your experience matters. And the price is ok.Over all not impressed with the gym at all. CON's / The gym is a mess! The gym had closed down suddenly in November 2021 and hasn't provided a refund. No on-duty lifeguard (is this actually legal!!!). The company needs shutting down. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. ?TruGym this is unlawful and action is being taken. 2023 Trustpilot A/S. !Poor service. This company doesnt care about its members, its purely about money for these people. Here are 8 tips for writing great reviews. Our 2022 Transparency . TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. I paid for a year membership and at that point had several months left. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. 2023 Trustpilot, Inc. All rights reserved. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). without helping me with the issue in any way at all. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. Join now and save 30 (no joining fee offer). Good luck TruGym you are going to need it! For the price per month, this is a great gym, it has everything u need and more. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk - Trustpilot (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. I got nothing. Here are 11 ways to become an excellent customer service professional: 1. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. Understandably very angry!! Companies can ask for reviews via automatic invitations. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. This seems to be the case for all former members not just me. The gym in Luton in Parkstreet are forever changing staff . Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. Find out how we combat fake reviews. | Read 41-60 Reviews out of 265 I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. Generally excellent facilties and equipment though can be a bit busy at times. Huddersfield gym- horrible service, old gym equipment. Been coming here for many years and have always found the staff very pleasant and welcoming. Seems like nothing is ever cleaned. We use dedicated people and clever technology to safeguard our platform. Friendly environment for ladies only. There were a lot of guys when we went waiting outside. Apparently it broke down three years ago and has not been fixed. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. Find out how we combat fake reviews. This resulted in TruGym blocking me me on twitter. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. Anyone can write a Trustpilot review. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. I choose at this time to cancel our memberships and truGym continued to take money from my account. because of this I was able to cancel my contract. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Companies can ask for reviews via automatic invitations. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Staff are really friendly but could be more helpful to newcomers. I find I spend more time on looking for the weights I need and connectors rather than actually training!