Different policies are in place, depending on what your scheduled departure date was. You can, Do you have a transfer at Amsterdam Airport Schiphol? Unserem Kenntnisstand zufolge waren die Informationen auf dieser Seite zum Zeitpunkt der Veröffentlichung korrekt. All relevant information for your trip at a glance. There are strict entry rules to Norway now due to the corona situation. In Anbetracht der Entwicklung der COVID-19-Krise variieren diese Informationen jedoch je nach Standort und können sich kurzfristig und im Laufe der Zeit ändern. You may be requested to show the needed documents to airport staff or the designated (medical) authorities, such as the Royal Netherlands Marechaussee. As a frequent traveler with KLM, you trust us to not only take you where you need to go, but to do so safely, comfortably and responsibly. Additionally, you are strongly advised to self-quarantine for a period of 10 days. Zur Begründung verwies KLM unter anderem auf das von den USA verhängte Einreiseverbot für Europäer. Wir können dafür jedoch nicht garantieren. We have already taken an unbelievable array of measures to cope with the crisis sparked by the coronavirus pandemic. You have to show 2 test results: If you have a transfer in Amsterdam, you only need 1 NAAT (PCR) test result that's issued within 72 hours before arrival in Amsterdam. Select country and language. Type of test: this must be a NAAT test and must be for SARS-CoV-2/COVID-19. If your flight was cancelled by the airline, you can also request a cash refund. a negative COVID-19 rapid test result that was taken within 24 hours before boarding your flight to the Netherlands. This strong focus on hygiene extends to our entire organization, including catering services. Der „digitale grüne Nachweis" soll Corona-Impfungen, aber auch Ergebnisse von zugelassenen PCR- und Schnelltests sowie überstandene Corona-Infektionen dokumentieren und am 1. The same goes for Flying Blue reward tickets. If none of the above-mentioned options suit your needs or if you’re encountering problems with our self-service tools, feel free to contact us. For Brazil, a separate rebook and refund policy is in place. Option 1 Naples has joined Venice and Milan on KLM’s list of temporarily suspended flight destinations, following on from concerns related to the corona virus. Flights to these 3 destinations will not resume until Friday, 3 April. Make sure your COVID-19 NAAT test document includes the following: View a full list of all exceptions on the website of the Dutch authorities> . However, we will try to process your refund as soon as possible after receiving your request. Enter your entire route if your trip includes transfers. KLM cancels flights to Venice, Milan and Naples.   See also Check this list of authorised COVID-19 test laboratories  in each of our current destinations This includes a list of COVID-19 test laboratories in Dubai �. Acht europäische Städte werden ab Amsterdam wieder täglich bedient. If you are travelling from a high-risk country, you have 2 options. Today, as the world comes to terms with an unprecedented health scare in COVID-19 (Corona virus), these values are more important to us than ever. If you cannot show these documents, you may be denied entry into the Netherlands. Today, as the world comes to terms with an unprecedented health scare in COVID-19 (Corona virus), these values are more important to us than ever. Your refund will only be processed after we receive all the information/documents needed. Airport Limousine Bus: “Exclusive Bus for Foreign Arrivals ". Mai 2020 um 11:00 Uhr aktualisiert. In an internal … you are not travelling with a baby (0-1 years). 36 talking about this. We strongly advise you to wear a mask at the rest of the airport as well. Alles zu Verbindungen, FFP-2-Masken und Testpflicht für Flugreisende. Book a trip. Due to the outbreak of the coronavirus, KLM has temporarily suspended its flights to mainland China since the beginning of February. • You can check your flight status or view your flight details in My Trip . August 2020 stattfindet, kann ohne Gebühr zeitlich umgebucht werden (bis spätestens zum ursprünglichen Abflugdatum). Wegen der Auswirkungen der Corona-Krise auf den internationalen Luftverkehr streicht die niederländische Fluggesellschaft KLM bis zu 2000 Jobs. Venice and Milan’s flight suspensions were previously announced last Monday. Read more about travelling from and to The Netherlands on the website of the Dutch authorities> . Und so funktioniert es: Wählen Sie jetzt Ihr passendes Angebot und buchen Sie direkt nach Ihrer Buchung (am Tag der Buchung bis 20:00 Uhr) über unsere Service-Hotline unter + 49 (0)89 710 45 14 98, täglich von 09:00 - 20:00 Uhr den FLEXPLUS-Tarif zu Ihrer Buchung hinzu: . Willkommen auf der offiziellen Facebook-Deutschland-Seite von KLM Royal Dutch Airlines! Did you book your ticket via a travel agent? Vouchers that are issued on or after 1 January 2021, will be valid for 1 year after the date of issue. Fill out the personal details required for your journey as much as possible online. Need to show a negative COVID-19 test result before boarding? We are doing what we can to assist as many people as possible, as quickly as we can. Usage of own car (airport parking or valet) is allowed or pick-up arrangements (e.g. Check in, change seats, track your bag, check flight status, and more. Beschränkungen im Land Alle Corona-Maßnahmen werden zunächst bis zum 20. Read more about the PCR tests and rapid tests on the website of the Dutch government . Flightright hilft bei Flugverspätung, Flugausfall und Ticketerstattung! Vouchers that are issued on or after 1 January 2021, will be valid for 1 year after the date of issue. In Leipzig dürfen von Montag an Museen, Galerien, Tierparks und Zoos wieder für Besucher öffnen. If your original flight is scheduled further in the future, we would very much appreciate if you could contact us closer to this date. You can view the COVID-19 NAAT or rapid test locations per country. KLM announced they would be cutting back on the hiring of new staff and external consultants, as well as delaying new projects. Questions about your booking You can reach our Service Center from Monday to Sunday from 08:00 till 22:00 via phone and WhatsApp. Allerdings können Reisende von Lufthansa eine Ticketerstattung verlangen. Es gilt eine landesweite Ausgangssperre zwischen 21 und 4.30 Uhr. Reservation is required in advance. The main rule is that only foreigners residing in Norway can enter Norway, and all Norwegian citizens (regardless of where they live). ... Air France KLM. We will process your request and send your travel voucher via e-mail within a couple of days. Private transportation:  Are you flying with us soon? you have a KLM, Air France or Delta Air Lines ticket, your journey has not started yet, you are not travelling with a baby (0-1 years), you did not request a special service (e.g. Viselio; Standort marhaba Lounge ; Corona-Testraum für Transfer-Passagiere, neben Transit Hotel. Did you book your ticket via a travel agent? Please share your booking code and last name so we can help you faster, but only via private messages. - a negative COVID-19 NAAT (PCR) test result that was taken within 72 hours before your arrival in the Netherlands. Worldwide, many countries are restricting travel on passenger flights. If the payment has been done via credit card, the refund procedure will be forwarded within the deadline to the credit card administrator. Your purchased extra options are transferable to another date. Virgin Atlantic: If you want to change your booking, you can rebook for travel up to 31 December 2022. TeCOT (COVID-19 Testing Center for Overseas Travelers) website Registered medical institution information Wenn Ihr Flug mit Lufthansa unabhängig von der Corona-Lage ausfällt oder stark verspätet ist, können Sie nach EU-Fluggastrechte-Verordnung Anspruch auf eine Entschädigung von 250 bis 600 Euro haben. You have to show 1 test result: Option 2 Willkommen auf der offiziellen Facebook-Deutschland-Seite von KLM Royal Dutch Airlines! This is any country that’s not on the EU list of safe countries . KLM is compelled to further downsize its organisation. a negative COVID-19 NAAT (PCR) test result that was taken within 72 hours before your arrival in the Netherlands. If you choose to postpone your trip, we will provide you with a refund in the form of a travel voucher. You will find the latest entry regulations for your destination here. We’re doing what we can to get back to you as quickly as possible but can’t prevent that waiting times are long. As a frequent traveler with KLM, you trust us to not only take you where you need to go, but to do so safely, comfortably and responsibly. Make sure to check the health requirements of the airports you’re travelling to and from, and transferring in, and follow the instructions at the airport. The digital or hard-copy negative test result must be in English, German, French, Italian, Portuguese, Spanish or Dutch. That is why you will find the most important information about planning your journey here. Please see details for booking from the link below. Januar 2021 zusätzlich zum PCR-Test auch ein Antigentest verlangt. Then you can rebook for free within the same travel class (Economy Class or Business Class). As it is busier than usual at the Service Centre, we would like to help passengers that depart within 72 hours first. Discover further topics. Currently selected country: Japan - 日本, Currently selected language: English, ESTA travel authorisation for travel to the United States, Passengers with an intellectual, developmental or sensory disability, Passengers with special medical requirements, Selected destinations for online reporting of delayed baggage, Travelling with liquid tax-free purchases, Check the website of the Dutch government to see the EU entry ban exemption categories, Please also visit our KLM TravelDoc tool to check entry restrictions and necessary documents, Check the website of the Dutch government to see the restrictions for travelling to and from the Netherlands, Check the website of the Dutch government to see more information on negative COVID-19 test results and test declarations, website of Japan Ministry of Health, Labourand Welfare, https://www.mhlw.go.jp/stf/seisakunitsuite/newpage_00020.html, https://www.narita-airport.jp/en/access/parking, https://www.kansai-airport.or.jp/en/access/parking, TeCOT (COVID-19 Testing Center for Overseas Travelers) website, Registered medical institution information, NARITA airport PCR Testing center website. April 2021 verlängert. We recommend you inform yourself before departure about the current entry regulations of your destination country. NARITA airport PCR Testing center website KANSAI airport clinic website(Japanese) . Check the confirmation e-mail you received after booking your flight. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet). You can find these conditions in the confirmation e-mail you received after booking your flight. If your travel voucher is issued between 1 March 2019 and 31 December 2020, you can use your voucher until 31 December 2021 on KLM, Air France, Delta Air Lines, and Virgin Atlantic flights.